Struggling to find a UX team in SF that actually understands our product
Our startup is based in San Francisco, and we’ve hit a wall with our current app. It does everything it’s supposed to on the backend, but new users keep abandoning it after the first few screens. We’ve tried tweaking the UI ourselves, but the drop‑off numbers barely move. What’s frustrating is every agency we talk to either wants to repaint the whole thing without understanding the core workflow, or they send us a generic deck full of buzzwords. We need someone who can test with real users, watch them struggle, and fix the actual friction points not just make things look cleaner. If any SF‑based founders or product people here have worked with a team that genuinely gets into the weeds with user research and prototyping before pushing pixels, I’d be grateful for a pointer. Even just a tip on how you vetted the right fit would help. Our trial‑to‑paid conversion is stuck, and we’re running out of ideas.
I went through exactly this with our B2B tool last year—backend was solid, but new sign-ups vanished after screen three. We burned months tweaking the UI ourselves and interviewing agencies that just wanted to repaint everything. What finally broke the cycle was finding a San Francisco team that refused to push a single pixel until they’d spent days watching real users fumble through our onboarding. They mapped the actual friction points, ran quick prototypes, and our trial‑to‑paid conversion started climbing within weeks. If you’re done guessing, check it out.